The successfully created reservation request is conditioned by blocking an amount of 500 CZK / 19 € on your payment card (we use an external payment gate service). This amount of money is paid only when the reservation request is accepted by the landlord or if you cancel the request by yourself sooner than after 24 hours from its creating. In these cases the reservation fee is non-reversible.
If the landlord rejects the reservation request, the system will automatically request payment gate to unblock the reservation fee. If the landlord didn’t respond to your request in 24 hours time window and you don’t wish to extend the response time window, we will request for the unblocking of the reservation fee manually.
The physical unblocking of reservation fee on your card can take up to 7 days or more (it depends on how quickly will our payment gate and your bank institute process these requests for money unblocking). In extreme cases, it can take almost 14 days.