You will be informed about the successfully created reservation request by an e-mail notification (and so will be the landlord). From this moment a 24-hour response time window during which landlord can accept, reject or doesn’t respond at all begins to run.
Acceptance of the reservation request
If the landlord accepts your reservation request you’ll be asked by our system for the finishing the contractual process. You can find out more about the whole process here. In this case the reservation fee becomes non-reversible.
Rejection of the reservation request
The reservation request can be rejected for many reasons, but the most frequent one is the unavailability of an apartment at the desired date. Many landlords advertise also on alternative services and it may happen that at the time the reservation request was made the apartment is already booked on another service but the landlord, unfortunately, has not been able to update the availability calendar.
The other reasons for rejection of the reservation request can be for example the lack of data in your profile (that’s why we encourage you to write down as much information about yourself as you can) or number of people (you are requesting an accommodation for more than the maximum possible number of people is mentioned in the offer detail).
In case of reservation request rejection, it’s immediately requested for an unblocking of the reservation fee from your card. So you can freely make another reservation request on an alternative accommodation.
No reaction to the reservation request
It may happen that landlord won’t be able to respond to your reservation request in 24 hours response time window (this happens mostly in free days like weekends, public holidays or private vacations). In this case, you can decide if you want to give the landlord a second chance and extend the response time or if you want to unblock the reservation fee from your card. In both cases, it’s necessary to contact us via phone (+420 228 886 510) or e-mail (email@example.com).
If it starts to look like the landlord will not respond to your reservation request, it’s appropriate to create another reservation request on an alternative offer, so you can stay calm. By accepting the other reservation request the previous one will be automatically rejected and the system will request for unblocking the reservation fee from your card.
Cancellation of the reservation request
Do you need to cancel the reservation request no matter what the reasons for it are? No problem, it’s just necessary to find out in what state the reservation request currently is.
Whether the reservation request was canceled before or after the landlord’s acceptance, it is always appropriate to apologize the landlord and explain to him the reasons for the cancellation.
Before the landlord’s response (within 24-hours response time window)
If the reservation request is still without the landlord’s response, you can easily cancel it from your profile in My Housing app. The cancellation can be done directly from the Actual reservation section on Dashboard or from the Reservations section in the left menu bar. The next step is the same for both of these sections.
- Within the chosen section click on the Detail button of the required reservation request.
- In the open detail of the reservation request click on the Cancel reservation button, which you can find on the right side under the landlord’s profile photo. Confirm the whole action.
This action will cancel created reservation request. We remind you that because of this early cancellation, the reservation fee is forfeited to the Flatio service.
After the landlord’s acceptance
Once the landlord accepts the reservation request, it can only be canceled from his side after the expiration of the 24-hour time window for finishing the contractual process. In this case, it’s necessary to contact the landlord via the Messages section and ask him to cancel the entire reservation.
Pokud si přejete zrušit žádost o rezervaci rychleji než po 24 hodinách od schválení, je vhodné o této potřebě informovat majitele a kontaktovat naši zákaznickou podporu telefonicky či mailem, abychom vašem požadavku mohli vyhovět.
If you wish to cancel the whole reservation faster than after 24-hours from its acceptance, it’s necessary to inform the landlord about it and contact us via phone (+420 228 886 510) or e-mail (firstname.lastname@example.org), so we can proceed your request.