Although we believe that you will not encounter any unusual situation during your stay, anything can happen. And since the lease agreement is concluded directly between you and the landlord, it is desirable to solve all the requirements or problems that may happen with him. Whether it is a cracked hob, a non-functional washing machine, poorly draining waste, or the possibility of an earlier move-out / extension of the lease agreement. The landlord is the competent person who will try to solve everything as quickly as possible and to your full satisfaction.
Of course, you can turn to the Flatio customer support with your concerns or problems but the whole process of resolving the situation is getting delayed because it’s solved via a mediator not directly with the landlord as it’s desirable.
However, there are some situations when it is desirable to discuss it with the customer support team. These are in particular moments when the landlord violates some of the terms and conditions of the lease agreement - in these cases we remind that as well as you have some responsibilities due to the lease agreement, also the landlord has them and if he fails to fulfill his contractual obligations, do not be afraid to invoke your rights