After the landlord accepts a reservation request, the potential tenant signs a lease agreement online. This is one of the three steps of the process that needs to be completed within 24 hours after the landlord accepts a reservation. In these 24 hours, the flat will not be listed on Flatio.
As part of the contract process, potential tenants take the following steps:
- Fill in and then sign the agreement that Flatio generates. Signing is done with an authorization code delivered via SMS to the potential tenant’s mobile phone.
- Upload a copy of their identity card or passport.
- Submit the first rent payment (including service charge).
As soon as the potential tenant completes all these steps and the money is credited to the Flatio collection account, the lease agreement becomes valid, and the potential tenant is now the rightful tenant. At that moment, there is a valid contractual relationship between the landlord and the tenant.
If all three steps have not been fulfilled within 24 hours and there is no other agreement between the landlord and the potential tenant, the landlord has the right to cancel the reservation. Learn how to cancel a reservation here.